Ozonetel Workshop — Turn Every Interaction into Organizational Intelligence with CXi

Every day, customers have millions of conversations with your business, yet most of what's said in them is never heard again. Managers review a small sample, agents start each call from scratch, and leadership sees the results weeks later. This workshop explores what changes when those conversations are fed back into the enterprise, creating one shared intelligence loop.

Shalil Gupta will show how CXi becomes the intelligence layer behind the enterprise, acting as its brain. See how CXi Agent, Pulse, Command, and Business work together through live, hands-on demos and a guided exercise where you map your own customer journey to each product.

Whether you run a contact center, own customer experience, or drive revenue, you'll leave with a clearer understanding of where to start.

No prior CXi experience required.

Key takeaways

• See how the pieces fit. Learn how CXi Agent, Pulse, Command, and Business share one intelligence layer, so what happens on a single call shapes what agents, managers, and executives do next.
• Find your quick wins. Work out where your own workflows stand to gain the most: giving agents full customer context before they pick up, spotting unhappy customers and compliance risks as they happen, and managing every AI agent from one place.
• Walk out with a plan. Leave with a short list of use cases matched to the right CXi product, plus the metrics to track (conversion, CSAT, retention, ROI), so you have something concrete to bring back to your team.