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NetSapiens Platform User Group Meeting 2026
11:10 AM – 11:30 AM · Waller A-D · General Sessions
Your platform gives you the features. What sits underneath it decides whether they work on a bad day.
Over the last few years the industry has watched carriers, cloud providers and infrastructure vendors fail in ways nobody modeled. A ransomware attack that took a major voice provider offline. A malware event that disrupted a European carrier for weeks. Regional outages measured in days rather than minutes. None of it was a platform problem. All of it reached the customer anyway.
NUSO CEO Matt Siemens will explain why NUSO rebuilt its own underlying carrier layer three years ago so it could be changed without changing anything a customer sees, what that took, and what it now makes possible. He will make the case that resilience is something you architect rather than something you wait for, and that the goal is not fewer partners but deliberate ones.